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TAP Refund & Compensation Guide

TAP flight delay compensation. TAP flight cancellation compensation. Learn how to get full refund from TAP, refund policy specifics and how to claim TAP compensation online.

PASSENGER RIGHTS IN THE EU / UK

Regulations EC261 / UK261

TAP Air Portugal is the flag carrier airline of Portugal. There are two regulations that apply to most TAP flights – EC261, also known as the European flight compensation regulation, and the Regulation UK261  (its UK counterpart). Every time your TAP flight is delayed for 3+ hours, cancelled last minute or overbooked, you may be entitled to EU flight compensation. Don’t forget to file a claim!

EU and UK air passenger rights laws are practically identical.

Woman working on laptop
SITUATIONS WHEN YOU CAN GET COMPENSATION FROM TAP

Have You Experienced Any of This?

Flight information screens

Flight Delay

Person at the airport

Flight Cancellation

View from the airplane

Denied Boarding

Man with a suitcase at the airport

TAP Flight Delay Compensation


ELIGIBILITY:

all passengers (includes infants)

Every time TAP flight arrives to its destination 3+ hours late, you may be entitled to EU flight delay compensation. As long as it’s due to airline’s fault, you may receive up to 600 euro. For example, staff shortage, technical problems with an airplane, and staff strikes are considered airline’ s fault (you can get compensation from TAP).

Euro banknotes - small

TAP Refund For Cancellation


ELIGIBILITY:

all passengers (includes infants)

Every time an airline from Europe (EU, EEA, UK) cancels a flight, it must offer you a full refund, or an alternative flight. You have a right to be given a choice between the two. With TAP, it applies to all their flights both departing from and arriving to Europe. In some cases, you may also have a right to EU flight cancellation compensation.

How Much Can You Claim?

€250

SHORT-HAUL FLIGHTS

Up to 1,500 km

€400

MEDIUM-HAUL FLIGHTS

1,500 – 3,500 km

€600

LONG-HAUL FLIGHTS

More than 3,500 km