If TAP cancels your flight, can you get an alternative flight?
Simply put, yes, you’re entitled to a new flight if TAP cancels your flight. Alternatively, you can request a full refund if you choose not to take the new flight offered. European regulations state that if a flight is cancelled, the airline must provide a new flight or a refund, regardless of the reason. Even in extraordinary circumstances, you are still entitled to a refund or a new flight.
Keep reading to find out more about your rights and options in case of a TAP cancelled flight.
If Your Flight Is Canceled by TAP, Will They Offer an Alternative Flight?
Yes, if your TAP flight is cancelled by the airline, they have to offer a new flight.
You can request a new flight from TAP.
They may offer you a new flight operated them or through one of their partner airlines.
If the options TAP provides don’t work for you, it’s acceptable to ask for a flight with a non-partner airline, and there should be no extra cost for you.
Exploring all available options is important to ensure you can continue your journey with minimal delays.
How to Get a New Flight From TAP (If Your Flight Is Cancelled By TAP)?
- Check your email: After your flight is cancelled, look for an email from TAP. They often send updates or options for alternative flights that you can choose from.
- Visit the TAP website or app: Log into your TAP account on their website or app. This will allow you to view all available options for new flights that suit your schedule.
- Review alternative flights: In your account, you should see new flight options listed based on your original booking. Take your time to browse through them to find a flight that works best for you.
- Select your flight: Once you find a suitable flight, follow the prompts to select it. Make sure to check the details and any additional costs that may be involved.
- Booking assistance: If you experience any issues or need further help, don’t hesitate to contact TAP’s customer service. They are available to assist you with your rebooking process.
- Request a refund if you don’t want to fly: When you get an email from TAP, you’ll find both alternative flight options and a refund option. Also, when you log into your account, you’ll see a refund option. You can choose this instead of selecting a new flight.
By following these steps, you can successfully secure a new flight with TAP after they cancel your flight.
Read more: What to do if your flight is cancelled (by TAP)?
What Are Your Options if Your TAP Flight Gets Cancelled?
You have two options: a new flight or a full refund of your ticket.
These choices are available to you even if the cancellation is due to extraordinary circumstances, such as severe weather, security threats or other unexpected events.
Additionally, according to EU Regulation 61/2004 you might be entitled to flight cancellation compensation, but it’s important to note that this doesn’t apply to every situation (such as extraordinary circumstances).
Refund for Flight Cancellation: How To Get a Refund from TAP?
To request a refund, follow these instructions:
- Look for instructions in the email TAP sent you.
- Log into your TAP account online.
- Start the refund process by following the instructions.
The airline might also offer a voucher, if you prefer this one among the choices.
Remember, you can refuse a voucher if the airline offers you one (and if you don’t want a voucher).
What is the difference between a refund and compensation? A refund means getting back the money you spent on your plane ticket. Compensation is a monetary payment for the inconvenience and potential additional expenses caused by the cancellation.
Last-Minute Flight Cancellation Compensation
If you experience last-minute flight cancellation, you may be eligible for a flight cancellation compensation.
This applies if the cancellation happens 14 days or less before your scheduled departure.
There are two ways to claim compensation.
One is to contact TAP airline directly.
You can request compensation by filling out their online form or contacting their customer service team.
The second option is to use a flight compensation company.
These companies specialise in helping passengers claim compensation for disrupted flights and handle the process on your behalf.
Our partners provide such services. Click the button below to see if your flight is eligible.
Read more: How to Claim TAP Compensation?
What Happens If Your Flight Is Cancelled More Than 2 Weeks Before the Trip? Can You Get a Refund or Compensation?
In this case, you may receive a refund or a new flight.
If TAP cancels your flight more than 14 days before the scheduled departure, you won’t get compensation.
However, you can choose to get a refund instead of an alternative flight with TAP.
TAP must offer you both options, and you can pick the one that suits you best.
The refund should be processed within 7 days and will be directly transferred to your bank account.
Read more: Your TAP Refund Is Taking Forever? Here’s What You Can Do!
Your Rights at the Airport: Flight Cancellation
If your flight is cancelled while you are already at the airport, you have a right to care.
- If you have to wait for three hours or more, TAP must provide you with free food and drink during that time. TAP must provide two free communication options, like phone calls, emails, or faxes. These services are usually offered via coupons.
- If the wait goes into the night, they are required to give you a free hotel room and transportation to and from the hotel.
In addition to these, while at the airport, you can request either a refund for your ticket or a new flight to your destination.
As mentioned, if your flight cancellation meets the EU regulation criteria, you might also be eligible for flight cancellation compensation.
Always make sure to check your options and understand your rights while at the airport.
Read more: Your TAP Refund Is Taking Forever? Here’s What You Can Do!
Have you experienced a flight cancellation with TAP? Did you get an alternative flight with TAP or other airline? Share your experience in the comments below.