Skip to content
Euro banknotes

TAP Refund For Cancellation

TAP refund for cancellation.

Are you entitled to this refund? And if so, what are the relevant rules?

If your TAP flight has been cancelled, there is a possibility that you qualify for a full refund. It is important to note that TAP refund policy is not the sole determinant of your eligibility. European Regulation (EC) No 261/2004 establishes the procedures that European airlines must follow when cancelling a flight and outlines your rights as a passenger. To gain a comprehensive understanding of the relevant rules and your entitlements, please continue reading this article.

TAP Refund For Cancellation

There are two possible scenarios.

So, let’s start with a question — when was your flight cancelled?

Scenario 1: Flight Is Cancelled Less Than 2 Weeks Before the Trip

You can get: Refund or new flight + compensation (if it’s due to the fault of TAP).

If TAP cancels your flight no more than 14 days before your trip, they will give you two options: a full refund or a new flight to your destination. The decision is yours to make based on what is more convenient for you. If TAP is at fault for the cancellation and it was not an unavoidable circumstance, you may also be eligible for compensation. The refund and compensation will be transferred to your bank account.

Check your compensation online!

Read more: TAP flight cancellation compensation

Scenario 2: Flight Is Cancelled More Than 2 Weeks Before the Trip

You can get: Refund or new flight to your destination.

In the event that TAP cancels your flight more than 14 days prior to the scheduled departure date, you are not eligible for compensation from the airline. However, you have the choice to receive a refund instead of being provided with an alternative flight. TAP is obliged to offer both options, and it is your decision to select the one that aligns best with your requirements.

The refund should be processed within 7 days and will be transferred directly to your bank account.

Check your refund request status on the website of TAP.

What If You Miss a Connecting Flight Due to Cancellation?

What happens if your connecting flight is missed due to a cancellation?

TAP will arrange a new flight for you at no additional cost, which may involve booking with a different airline. If your rescheduled flight is scheduled for the following day, resulting in an overnight wait, TAP is obligated to provide you with a complimentary hotel stay. Additionally, you are entitled to receive free meals and beverages during this time.

If the waiting period for your new flight is at least 3 hours, you have the right to receive complimentary meals, refreshments, and two free communication options. This is called “right to care“.

What about flight compensation?

In summary, similar rules regarding compensation apply as with flight delays.

It is essential to assess the duration of the delay in reaching your destination compared to the original scheduled arrival time. For detailed guidance on compensation for missed connections with TAP, please consult our comprehensive guide.

Woman waiting at an airport
Photo by Gustavo Fring from Pexels

TAP Cancelled Flight Refund: FAQ

1. If My Flight Is Cancelled, Do I Get a Refund?

If you are traveling with TAP, you are indeed eligible for a refund.

You have the option to select either a refund or a new flight, but you cannot choose both.

In the event that TAP cancels your flight less than 14 days before your scheduled departure, and it is determined to be their fault, you may be entitled to both a refund or a new flight, as well as flight cancellation compensation from TAP.

2. TAP Voucher Refund or Cash, Can I Get Money?

What if you receive a TAP voucher instead of compensation?

The answer is straightforward: You are not obligated to accept it. EU regulations mandate that airlines must offer compensation and refunds in the form of cash or bank transfer, giving you the right to request this alternative.

Have you already received a voucher?

You can request TAP to convert the travel voucher into cash.

3. TAP Refusing Refund For Cancellation?

If TAP is refusing to provide you with a refund, it’s important not to lose hope.

You are entitled to a refund as TAP has a legal obligation to provide one. You can refer to Regulation (EC) No 261/2004, specifically Articles 5 and 8, to support your request. If you are dissatisfied with their response, you have the option to reach out to the national enforcement body in the country where your flight originated for further assistance.

Read more:

4. Can You Receive Both Compensation and Refund?

Under specific circumstances, it is possible to receive both compensation and a refund.

If TAP cancels your flight due to their error less than two weeks prior to the departure date, you have the right to receive both full compensation and a refund from the airline. It is important to note that TAP is obligated to transfer both the compensation and refund directly to your bank account, and they should not be provided in the form of vouchers or coupons.

If you have already been issued a voucher or coupon by TAP, you can request to exchange it for a cash refund by contacting the airline directly.

5. Does TAP Provide Compensation After Flight Cancellation?

Absolutely, TAP does provide compensation when they cancel a flight less than 14 days prior to departure and if it’s due to their error. You may be eligible for both a refund and flight cancellation compensation, according to European Regulation (EC) No 261/2004.

6. Does TAP Offer Cash Refunds Instead of Vouchers?

Yes, TAP should offer a cash refund as an alternative to vouchers.

If they provide a voucher and you prefer cash, you have the right to request a cash refund. According to EU regulations, airlines are required to provide cash compensation or bank transfers.

7. Can I Receive a Refund If I Cancel My TAP Flight?

Yes, but the refund amount depends on the terms and conditions of your ticket.

Non-refundable tickets won’t be refunded if you decide to cancel your flight.

However, refundable tickets or tickets with cancellation insurance may be eligible for a full or partial refund. Make sure to read the terms and conditions of your ticket before purchasing.

8. How Long Will It Take to Receive My Refund from TAP?

Usually, TAP processes refunds within 7 days.

However, the actual time it takes to receive your refund can vary depending on your original payment method and your bank’s processing times.

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Featured photo by Pixabay from Pexels